Returns & Exchanges
CANCELATION / RETURN POLICY
Every order is specifically made to order and to customers’ specifications. Lead times are 3-18 weeks on average. We do not accept returns. All sales are final. We do not stock any furniture or accessories. All items are custom made.
Please do not send your purchase back to the manufacturer or refuse delivery.
There are certain situations where only partial refunds are granted (if applicable)
This will be handled on a case by case basis and must be approved by ownership of your patio store.
Sale items are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If you received furniture that is damaged, send pictures to email@example.com and a brief description. Someone will get back to you within 48 hours with our decision on how to handle this issue.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
ETA quotes are based upon estimated time. We are not responsible for production delays from the factories.
Cash & Carry item are returnable within 48hours for store credit only.